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access to state staff at the Virginia Department of Social Services (VDSS). While it is hoped that this handbook will serve as a guide along the. The Amherst County Department of Social Services provides social work services, financial services, and volunteer opportunities administered according to Office hours are Monday-Friday, 8:30 a.m.-5:00 p.m., unless closed in observance of a City of Franklin holiday. Benefit applications are taken daily from 8:30 Hours: 8:30 a.m. to 4:30 p.m. Monday through Friday ; Fax: (540) 955-3958 ; Jen Parker Director of Social Services ; (540) 955-3700 (800) 552-7096 (DSS hotline) For more information regarding cooling assistance services, city residents should contact the city's Department of Social Services Fuel Assistance Office at (The Department of Social Services offers benefit and service programs with specific eligibility requirements or universal access, including the:. VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, The Pittsylvania County Department of Social Services offers financial assistance For access to Social Services guidance and resources during COVID-19,