Encourage team members to listen to one another, respect each other's points of view, and not interrupt or make personal comments. During the conversation: Moderate to keep the tone of the conversation calm and non-threatening. Encourage active listening so people really understand where the other person is coming from. 6 Develop your Skills and Increase Your Choices69 Discover the three key skills for managing conflict. Learn how to listen acceptingly, talk constructively and negotiate successfully. Also ways to disagree and keep rapport. Contents CONFLICT MANAGEMENT IN THE WORKPLACE 7 Four Steps to Resolution93 Disagreement which occurs when goals, interests or values of diverse individuals or groups are antagonistic, and those people block each other's efforts for achieving goals is called organizational conflict.Conflicts a "state of disharmony brought about by differences of impulses, desires, or tendencies ("Rayeski & Bryant, 1994). Four basic principles underlie most approaches to conflict resolution: (1) conflict resolution is a cooperative endeavour, (2) the solutions sought are integrative ones, (3) the foundation is an understanding of all parties' interests, and (4) both the process and its outcome are nonviolent. [Christie, Wagner, Winter, 2001] VII. 8-Step Conflict Resolution Process Adapted from: Resolving Conflict Without Giving In or Giving Up STEP ONE: DEAL EFFECTIVELY WITH ANGER You can't negotiate an agreement if you and/or the other person are too angry to think straight or acknowledge your feelings. STEP TWO: DO YOUR HOMEWORK (THINK BEFORE APPROACHING) Special thanks go to the writing team Joan Packer, specialist, conflict resolution, FCPS Kristen John, peer mediation conference coordinator, FCPS Kathleen Pablo, retired FCPS assistant principal, French teacher, peer mediation coordinator Dan Buescher, graduate student intern in Conflict Transformation and Peace Building, Center for Justice So give positions and tasks to each and every member of the team a duty will help clarify the problem in a much better and smoother manner. 6. Make assumptions: Assumptions are the estimates made while analyzing the matter. Assumptions are the best way to know what would have happened in the matter. Managing Conflict in Multidisciplinary Teams Karl A. Smith University of Minnesota Multidisciplinary teams often involve conflict. Sometimes the conflict is actually controversy, that is, disagreement over ideas, theories, opinions, attitudes, etc. where the parties are committed to reaching an agreement and have an common overriding goal. Sen d me the Top 3. The Thomas Kilmann Conflict Mode Instrument is one of the most effective conflict management strategies I've seen. It is also known as the Conflict Resolution Inventory. It is based on a model of conflict modes, which enables an analysis of individual styles in particular situations. Individuals can identify their primary conflicts. The paper adopts Thomas and Killman strategies of conflict management modes which includes: Avoidance, Accommodation Collaboration, Competition and Compromise thus incorporating a more conducive pre-conflict resolution environment elements which stands for:ICLWC Identify the nature of conflict; Communicate effectively; Listen to one There are five common strategies or methods to resolve conflicts in the workplace: 1. Accommodating This method of conflict resolution, also k