Employee handbook, also known as a staff manual, is a document which defines and communicates your company's policies. However, a great employee handbook is more than a list of boring company's policies. If written well, employee handbook sets the tone of your company culture and explains your values and preferred workplace behavior. Access-restricted-item true Addeddate 2014-10-10 15:05:15.291249 Bookplateleaf 0004 Boxid IA1147715 Boxid_2 CH132618 City New York Donor allen_county Edition Buy Successful Manager's Handbook 8th edition (9780972577038) by Susan H. Gebelein for up to 90% off at Textbooks.com.Successful Manager's Handbook, 8th Edition [PDI Ninth House] on Amazon.com. *FREE* shipping on qualifying offers. PDI 9th House 8th edition (Same as Successful Manager's Handbook. Successful Manager's Handbook, 6th Edition. Author: Lisa A. Stevens, Carol J. Skube, David G. Lee. Format: Paperback. ISBN-10: 093852920X. ISBN-13: 9780938529200. List Price: $59.95. Add to Wish List Link to this Book Add to Bookbag Sell this Book Buy it at Amazon Compare Prices. Business & Money > Management & Leadership > Management. The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy The definitive Customer Success Manager How-To-Guide for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. Thats Table of Contents. Introduction 1. Part 1 Develop a Leader Mindset. 1 The Transition to Leadership 7. Understanding your role as a manager 7. The difference between management and leadership 9. Demystifying leadership 10. Handling the emotional challenges of the transition 13. 2 Building Trust and Credibility 23. Establishing your character 25 Since it was first published in 1984, the Successful Manager's Handbook has proven to be a trusted resource for thousands of managers around the world. In fact, more than 800,000 copies are in circulation! It provides practical, easy-to-use tips, on-the-job activities, and suggestions for improving managerial skills and effectiveness. Find Your Next Read Booklists for Kids. Booklists for Teens Table of contents; Digital rights; Summary. Managing will never be easy, but it doesn't need to be so hard. The new edition of the Successful Manager's Handbook can help - like having a management consultant at your side to provide advice on the challenges you ll face in today s fast-paced work environment. Since it was first published in 1984 Table of Contents Contributors xvi. Foreword xvii. Part I What is Customer Success and Why is it a Great Career? 1. Chapter 1 Customer Success Management: The Birth of a New Profession 3. The Age of the Customer 9. The Critical Missing Function 12. The Birth of the Customer Success Manager 15. Endnotes 18. Chapter 2 Defining the Customer