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I imagine you all have a ServiceNow instance by now. So let us proceed with the final part of this ServiceNow Tutorial. Search Import Sets and select Load Data under System Import Sets module. Select the file you want to import (In this case the 'sample.xlsx' which is shared in the above link) and click on Submit. ServiceNow Tutorial PDF Version Quick Guide Resources Job Search Discussion ServiceNow is a cloud solution company which is used for process automation, IT service management, IT operation management and IT business management. At the end of this tutorial, you should have gained good knowledge in ServiceNow administration and development. Audience Service Now enterprise-wide Change Management tool. Every emergency, unsuccessful and successful selected random change will be reviewed and any identified post-implementation actions will be documented. All normal and expedited changes will be assessed for risk and appropriate actions established to mitigate potential incidents. Unleash the power of IT Transform your business with digital IT workflows. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT. Get Details Personalize your value acceleration Maximize your investment with ServiceNow Impact.