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((OTRS)) Community Edition Documentation. User & Administration Manuals. Manual Administration Version 6 · Manual OTRS::ITSM Version 6 OTRS Business Solution™ 6 Manual · 1. Introduction · 2. Upgrading to OTRS Business Solution™ · 3. Features of OTRS Business Solution™ · A. Additional Resources. OTRS 6 - Admin Manual · Introduction · Features · Usage · Calendar Management · Exporting calendars and/or appointments · Importing calendars and/or appointments 1. OTRS::ITSM - OTRS for IT service management · Features · 2. Commercial services for OTRS::ITSM · 3. Installing OTRS::ITSM · 4. First steps in OTRS::ITSM · 5. User & Administration Manuals · OTRS User Manual · OTRS Administration · OTRS Update OTRS::ITSM Manual. OTRS::ITSM 6 Preface · 1. OTRS::ITSM - OTRS for IT service management ITIL aligned service support with OTRS::ITSM · 6.OTRS 6 - Developer Manual 2. OTRS Internals - How it Works · Config Mechanism Writing a new OTRS frontend module.