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To reset the administrator password, press FEATURE 985. The voicemail extension will appear on your display screen. Next, press 9 and when prompted for a Mike's PBX technician help for users. In 1988, Nortel developed the Meridian Norstar system as a way to compete directly with the AT&T Merlin phone system. DYI nortel (Norstar) phone programming help. How to reset the password for a Mailbox that is locked. n The following must be done from a 7310 or 7324This video covers how to reset your mailbox password or any mailbox's password as an administrator on your Nortel phone. 1. Go to one of the bigger phones I have forgotten my mailbox password: If when trying to log into Norstar Mail (with Feature 983), you get an 'invalid password' error because the correct