NICE Interaction Management Release 4.1 documentation. About NICE Systems Full integration with the user‟s privileges and security mechanism. In an effort to educate both NICE sales managers and customers, this integrates and exports interactions and user administration data to a. 1. Introduction. These Application Notes describe the compliance tested configuration required for interoperability between NICE Interaction Management R4.1 and Make recording management simple. Find your interactions in a flash and decrease setup time. Adapt according to your recording needs. It enables organizations to record interactions and then generate valuable business insight through interaction analyticsand call center quality monitoring NIM delivers multichannel recording for 200+ channels and manages telephone, chat and email interactions in the form of voice, screen and text activity. channel mapping. Applications Contains a troubleshooting workflow for the Applications. Server NICE Interaction Management Applications Troubleshooting FlowNICE INFORM SYSTEM ADMINISTRATION USER GUIDE. System Administration functions. Page 7 of 251. ▫ NICE Interaction Management data sources.