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Step 1: Install . · Step 2: Install Additional Perl Modules · Step 3: Create OTRS User · Step 4: Activate Default Config File · Step 5: Check if all needed modules Introduction. This manual is intended for use by system administrators. The chapters describe the installation and updat- ing of the OTRS software. OTRS Installation and Update Guide¶ · Step 1: Stop All Relevant Services and the OTRS Daemon · Step 2: Backup Files and Database · Step 3: Install the New Release. Install OTRS with via the command line using yum. This will also pull in some dependencies such as the Apache web server and some Perl modules. Make sure you For the latest information, please see current release documentation. Installation¶. Note. OTRS is installed by the Customer Solution Team. Please contact the installed prior to the installation of OTRS::ITSM. All necessary information, options and installation procedures are depicted in the OTRS Admin Manual. Then the OTRSCloneDB package will be shown in a list where you can click on "Install". You could also download the package manually from the OTRS FTP server and The Simple Way - Installation of Pre-Built Packages · Installing the RPM on a SUSE Linux server · Installing OTRS on a Red Hat Enterprise Linux or CentOS The Simple Way - Installation of Pre-Built Packages · Installing the RPM on a SUSE Linux server · Installing OTRS on a Red Hat Enterprise Linux or CentOS