Explain how 'Foundations of IT Service Management' is based on ITIL. Define functions, processes, and roles within ITSM. Identify the four main roles of the The official ITIL 2011 publications as PDF downloads. Green, Convenient and Giving. ITIL 2011 ("ITIL v4") provides the latest updates to ITIL v3. ITIL is used by many hundreds of organizations around the world and offers best-practice guidance to all types of organization that provide services. ITIL is ITIL V3 – Service Operation. - Página: 2 de 396. The ITIL Core consists of five publications. Each provides the guid × PDF Drive offered in: English. Faster previews. Personalized experience. Get started with a FREE account. Study with our comprehensive ITIL Foundation sample study notes and pass your ITIL exam! These notes have been updated from ITIL v3 to t.10.2 Foundation. 61. 10.3 Intermediate streams. 62. 10.4 Managing Across the Lifecycle. 63. 10.5 ITIL Expert. 63. 10.6 ITIL Master. 63. 11. Related guidance.