Standards relating to customer service should be developed in the following areas: responsibilities of. management; quality control system; supplier's obligat ions; design management; document Key Elements of Good Customer Service. Put customer needs first. Clarify the customer's goals and roadblocks. Prioritize quality over quantity. Engage customers with genuine interest and enthusiasm. Create accessible, omnichannel support options. Troubleshoot collaboratively. We've asked some thought leaders and seasoned professionals from the customer service industry what qualities service professionals need to succeed. 1 Enthusiasm Userlike's Customer Success Manager Jörn argues that enthusiasm is the number one factor to predict your success in customer service, sales, or management. Enthusiasm is infectious. Figure 2.1 - Good Customer Service Attributes Source: Miller and Miller (2007:6). How to Provide Good Customer Service In order to provide good to exceptional service, a company must do the following: Make a great first impression: Making an impression on customers requires a few simple 4. Putting a call on hold without asking first. It is a simple courtesy to ask before putting someone on hold. In addition, you are less likely to have the customer hang up in frustration when the elevator music starts to blare. 5. Avoiding eye contact with a customer. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized Service that provides a connected experience Service that's proactive, offering a resolution before an issue or disruption occurs This article takes a closer look at each factor. Ensuring your agents are knowledgeable from the start will help improve relations significantly. 3. Willing to Work as a Team Customer service employees can be very knowledgeable about the products and services a business offers, but they're not superhuman. Customers always have a curveball up their sleeves. Someone who craves human interaction Friendly, yet still professional Good in all forms of communication, whether telephone, online or in person A good listener who can also understand and Essentially, the 3 important qualities of customer service center around three "p"s: professionalism, patience, and a "people-first" attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track. Here, we'll break down the 3 important qualities of A key ingredient of modern customer support is consistency. Every customer support experience should be an absolute reflection of the way the CEO talks, the way your product talks, or the way your marketing team talks. A customer should never feel like they're getting a different experience in your onboarding, and then a different experience up to 1980 was the delineation of four services characteristics: intangibility, inseparability, heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. Figure 1 - Positioning of Literature on Service Characteristics Principles of good customer service The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly