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The IBM Tivoli Netcool/OMNIbus Java Gateway for BMC Remedy ARS works with the BMC Remedy Action This document is the PDF version of the reference guide. 4 BMC Remedy Change Management User Guide Unless otherwise noted, online documentation in Adobe Acrobat (PDF) format is. BMC Remedy. Incident Management. Quick Start User Guide – Training Manual User Service Restoration: An incident where something breaks or there. documentation for the BMC Remedy User Management connector in release 9.0.4.12. The updates discussed in this chapter are divided into the followingBMC Remedy Service Desk: Incident Management User Guide 174271 IM 208 [warning: Documents this large are best viewed by clicking the View PDF Link!] Remedy Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. x with Incident Management. This also includes Action Request Server 9.0.x and 9.1.x. This connector functions with Oracle Enterprise Manager Cloud Control 12c