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Answering Machine. An Abusive Caller. Disconnected Call. Cell Phone Etiquette. Fax Etiquette – long, personal/sensitive, and/or proper usage. Telephone Etiquette PowerPoint · 1. Answer the telephone, if possible, immediate after the first ring, but definitely no later than immediately after the thirdSmile while talking. While on the call, do not talk with your colleague beside you.. Follow these 5 Ps while on the phone: Polite Use a soft tone. 1. Telephone etiquette · 2. Speak clearly · 3. Use your normal tone of voice when answering a call · 4. Always identify yourself properly · 5. Do not eat or drink Don't ask questions or make comments about a phone conversation that takes place in your presence but does not concern you. TIMES FOR THE PHONE. When you call Use Good Manners 1. Answer the telephone, if possible, immediate after the first. Use Good Manners 4. Keep your mouth free of gum or food when you talk. Use of Using the Telephone Effectively and Courteously Answer the phone before the third ring. Answer calls and return missed calls within 24 hours.