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The aim of this paper is to present the development process of a service aimed at business class travelers in the context of the airline industry. Colin C. Law · 302 pages · English · ePUB (mobile friendly) and PDF · Available on iOS & Android. Coupled with analytical tools, these programs allow airlines to remain closely engaged with their customers, allowing them to build personalized offers, tailor This book primarily focuses on the customer service aspects of airline services. These include basic operations, essential communication skills, and how airline. This paper serves to add the knowledge by improving the understanding of how service quality and price affect customer satisfaction in full service airlines